
Mayo-Ine Health Center lies in Fufore district in Adamawa State in North-East Nigeria. One year ago it was a typical health center in rural Nigeria. Years of neglect had left their mark. The fence was damaged, the roof caving in places, windows broken, and equipment gone. Medical waste was scattered in the backyard, some of it half burnt. Goats were searching the waste, nibbling on edible bits of carton. The center had no running water. Its latrines were defunct. Essential drugs were out of stock and vaccines were rarely available. There had not been supervision from the district for a long time and staff were demoralized and on strike.
The population had gotten used to the situation and was rarely using the facility. In December 2011, just four women delivered at Mayo-Ine, and on average it saw 4 patients per day. The few patients that came were prescribed expensive treatments with drugs which the health workers had bought and sold against a hefty mark-up, making any treatment very expensive. People preferred the local drug vendor who would sell drugs cheaply by the tablet – which fitted their budget better - and consulted with traditional healers.
The situation at Mayo-Ine health center reflected what happens at a larger scale in the North-Eastern region of Nigeria, and to a lesser extent in the rest of Nigeria. Adamawa state is especially dire and its health indicators are at par with South-Sudan which had been at war for 40 years. Nigeria, which contains one- fifth of the entire African population but only 2% of the global population, contributes 14% to the burden of all maternal deaths globally. For a lower-middle income country which is forecasted to be the fastest growing economy in the world over the next forty years, having such poor basic social services would mean unequal growth, social unrest and eventually: the inability to match social development with its economic growth.
Guess what happened early this year. Mayo-Ine health center went from 4 deliveries per month to 45 deliveries per month within a six-month period. It has sustained that rate over the rest of the year, and this means that, for its entire sub-district population, it had gone from delivering10% of pregnant women to delivering 100% of all expected deliveries in its health facility. Mayo-Ine health center has effectively reached universal coverage for institutional deliveries.
Figure 1: Monthly Deliveries in Mayo-Ine compared to the District Average
Figure 2: Monthly Outpatient Consultations in Mayo-Ine compared to the District Average

So what happened here? As you can imagine, there must have been a tremendous change from what was there before. The changes led to staff working harder, going out to villages and talking to people. They involved the local community and traditional leaders in convincing people to use their services. The health facility received autonomy and a bank account and learned to manage money. Working hours were changed from Monday to Friday 8 am to 4 pm to 24/7. One additional staff, a lab assistant, was hired. The staff purchased drugs and medical materials from certified distributors; it purchased new equipment, repaired the broken fence, the windows, repaired the toilets, and fixed the waste disposal. The changes led to health workers linking to their health posts and using these also to provide services, to provide growth monitoring, and vaccinations. Patients are now prescribed essential drugs according to protocols which make it more affordable for them. The district health team visits frequently for supervision, and provide targeted feed-back using a checklist. Technical assistance from the State Primary Health Care Development Agency ensures that health staff is coached in using money, in managing their staff and in using new strategies to improve their health services.
Figure 3: The in-charge Mrs. Aishatu Kadiri standing in front of a post-delivery bed

And most difficult of all: health workers convinced all pregnant women, all of them, to come and deliver in their health facility. The health staff changed their attitudes to patients, ensured that the equipment was there, that the environment in which they had to deliver was nice, that it had water, sanitation, a bed with clean sheets and a pleasant atmosphere. Women who delivered did not have to pay any more for drugs or needles or to bring maternity pads. In fact, women who delivered were given small items such as maternity pads, and clothes for their babies. The health workers did the hardest thing of all: to regain the trust of the population by convincing them to use the public health services again and to use it for all their health needs. Today, Mayo-Ine health center is a beacon for Fufore district, for Adamawa State, and also for Nigeria. If Mayo-Ine can do it, in this far outpost of Nigeria, then anybody can do it.
The Nigerian State Health Investment Project (NSHIP) is a 5 year project which is financed by a $150 million IDA loan, and a $20 million grant from the
HRITF. It is a 100% results-based financing project, with incentives and performance frameworks at all levels of the health system from the State level, all the way down to the community/health center levels. The intervention is targeting three States: Adamawa, Nasarawa and Ondo State and the government is planning a state-wide scale up in the second quarter of 2013.
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